1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we set out how we treat personal information.
2. COLLECTING PERSONAL INFORMATION
2.1 We may collect, store and use the following personal information which is provided by completing our contact form:
(a) Customer Name, E-mail address and telephone number.
2.2 Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. USING YOUR PERSONAL INFORMATION
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy.
3.2 We may use your personal information to:
(a) At your request, send you email notifications of special offers and promotions.
(b) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)
4. DISCLOSING PERSONAL INFORMATION
4.1 We may disclose your personal information:
(a) to the extent that we are required to do so by law
(b) in connection with any ongoing or prospective legal proceedings
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.2 Except as provided in this policy, we will not provide your personal information to third parties.
5. INTERNATIONAL DATA TRANSFERS
5.1 Information that we collect is not stored and processed in or transferred between any other country.
6. RETAINING PERSONAL INFORMATION
6.1 This Section 6 provides an overview of our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Without prejudice to Section 6.2, we will usually delete personal data falling within the categories set out below at the date/time set out below:
(a) Customer name, E-mail address and telephone number.
6.4 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
6.5 Reference should be made to the following policies:
(a) Confidential Material Disposal Policy
(b) Records Management, Retention and Disposal Guidelines
7. SECURITY OF YOUR PERSONAL INFORMATION
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure, password and firewall protected) servers.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email.
9. YOUR RIGHTS
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the supply of appropriate evidence of your identity e.g. passport or a current photo driving licence and utility bill (such as gas or landline phone bill) dated within the last six months.
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
10. THIRD PARTY WEBSITES
10.1 Our website does not include hyperlinks to, or details of third-party websites.
11. UPDATING INFORMATION
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 We use both session and persistent cookies on our website.
12.6 The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use google analytics on our website to recognise a computer when a user visits the website / track users as they navigate the website / improve the website’s usability / analyse the use of the website.
(b) we use the facebook visitor action pixel on our website to recognise a computer when a user visits the website / track users as they navigate the website / improve the website’s usability / analyse the use of the website.
12.7 Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 24) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and un-ticking “Accept cookies from sites”; and
(c) in Chrome (version 29), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
12.8 Blocking all cookies will have a negative impact upon the usability of many websites.
12.9 If you block cookies, you will not be able to use all the features on our website.
12.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835
(b) in Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history”, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 29), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Delete cookies and other site and plug-in data” before clicking “Clear browsing data”.
12.11 Deleting cookies will have a negative impact on the usability of many websites.
13. DATA PROTECTION REGISTRATION
13.1 We are registered as a data controller with the UK Information Commissioner’s Office.
13.2 Our data protection registration number is ZA557239.
14. OUR DETAILS
14.1 This website is owned by The Dog and Duck Ltd and operated by Paul Smedley, Main Road, Kings Clipstone, Nottinghamshire, NG21 9BT
14.2 We are registered in England and Wales under registration number 10921704 and our registered office is at The Dog And Duck Main Road, Kings Clipstone, Mansfield, United Kingdom, NG21 9BT.
14.3 Our principal place of business is at The Dog And Duck Main Road, Kings Clipstone, Mansfield, United Kingdom, NG21 9BT.
14.4 You can contact us by writing to the business address given above, by using our website contact form, by email to email@example.com or by telephone on 01623 354400.